Return and Exchange Policy

Return and Exchange Policy

At Miniz Jewelry, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange process, subject to the conditions below.

 Eligibility for Returns and Exchanges

  • Items must be returned within 7 days of receiving your order for all customers, regardless of location.
  • Items must be in new condition, unworn, unaltered, and free of damage, with all original packaging and tags intact.

Please Note:

  • Non-Returnable Items:
  • Earrings cannot be returned or refunded for hygiene reasons unless faulty.
  • Customized or personalized items are non-refundable and non-exchangeable.
  • Sale items and gift cards are final sale and cannot be returned or exchanged.

 How to Return Your Order

  1.  Prepare Your Package:

Include the following in your return package:

    • Your order number.
    • Your full name.
    • The reason for the return or exchange.
  1. Ship Your Item:
Choose the address nearest to your location:
Lebanon:
Miniz Jewelry Store
Sayde Street, Jal Dib, Maten District,
Beirut, Lebanon

UAE:
Miniz Jewelry Store
Warsan 4, Rohy Residence, 110,
Dubai, UAE

  1. Notify Us:
  • Email us at support@minizjewelry.com with your return details.
  • We will acknowledge your return request within 48 hours and provide any additional instructions if necessary.

Return Shipping Costs:

  • Customers are responsible for return shipping costs of 50 AED unless the return is due to a defective, damaged, or incorrect item.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.

 Refund Process

  • Once we receive and inspect your returned item, we will notify you of the refund status.
    Approved refunds will be processed to your original payment method within 7-10 business days.
Damages or Issues
  • We take every precaution to ensure your order is perfect before shipping. However, if your order arrives damaged, defective, or incorrect:
  • Contact us immediately at support@minizjewelry.com.
  • Provide a description and photos of the issue so we can assist you promptly.

 Order Cancellations

  • If you need to cancel your order, please email us at support@minizjewelry.com as soon as possible.
  • If the order hasn’t shipped, we’ll process the cancellation and issue a full refund.

 International Returns and Exchanges

  • International exchanges may incur additional fees.
  • All returned items must meet the same conditions as domestic returns.

 Contact Us

  • If you have any questions or concerns about our Return and Exchange Policy, please reach out to us at support@minizjewelry.com.