Exchange & Refund

We understand how important it is to love what you buy! If, for any reason, you are not satisfied with your purchase, we will be more than happy to take it back. Please note, all items may be exchanged. We just ask that you meet the following requirements:

Exchange and Refund Policy


  • For any complaint or request for exchange, please email us
  • Please note that we do not accept refunds since our pieces are custom made for each order.
  • You may request to exchange a product for another one of equal or higher value, within 10 calendar days of receipt.
  • Personalized items are not exchangeable.
  • MINIZ is not responsible for any shipping charges, taxes or any other fees on returned items and new handlings.
  • Returns will only be accepted for exchange, if the pieces are still intact and with their original packaging.